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Free Shipping On All of Our Bikes. Use Code Cycles to get 5% off At checkout
Free Shipping On All of Our Bikes. Use Code Cycles to get 5% off At checkout

Shipping Policy

Shipping Policy

At Jolted Cycles we pride ourselves in exceeding all of our customer’s expectations when it comes to shipping and delivering your order. We ship all over the United States excluding Hawaii and Alaska.

Order Confirmation

We offer free shipping on all of our items on our website for all orders placed anywhere in the United States excluding Hawaii and Alaska.

When you place your order on our website, you will receive an automated order confirmation e-mail. This means that we have received your order in our system and have processed your payment. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.

Order Shipment

If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will usually ship within 1-2 business days from the date of your order, unless it is a backorder or built-to-ship product. 

We will send you the tracking information as soon as it ships to the email address you provided when checking out. We ship daily via UPS Ground, Fed Ex Ground, and various LTL Freight carriers to the lower 48 states. It should take around 5 to 8 days for you to receive your order after your order has been shipped and the tracking number has been provided. 

  • We do not offer Cash On Delivery.  
  • A phone number is required by the freight company so a delivery appointment can be made.  
  • Failure to provide a good phone number you can be easily reached may cause a delay in delivery as freight items will not be delivered without an appointment.   
  • A delay in delivery may also cause additional storage fees to accrue that will need to be paid prior to delivery.

If you would like faster delivery times, please contact us for available options by giving us a call or emailing us.

Backorders

From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner. The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process. If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether. Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days. 

Important Freight LTL Shipment

  1. When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.

  2. You need to be at the delivery address during the delivery window to receive and sign for the item. 

  3. The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame. 

  4. Please make sure the phone number you entered at checkout is a good number to contact you at.

  5. Don't screen your calls until your item has been delivered. 

  6. The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door. 

  7. Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

 Refund Policy

Your return will be processed as quickly as possible but may take up to 30 days. The time that it takes for a "credit" to appear on your monthly statement varies by the credit card company. Please allow one to two billing cycles for the refund to appear.

When you are issued an RMA number, you should expect to receive your refund within four weeks of giving your package to the return shipper.  However, in many cases, you will receive a refund much more rapidly (1-2 weeks).  This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 Cancellations

You can cancel your order free of charge up to 24 hours after the order was placed and if the order has not been physically shipped. You can either give us a call at 302- 262-5108 or email us at info@joltedcycles.com.

All unshipped orders canceled after 24 hours are subject to a 15% order cancellation fee to cover the administrative and personnel fees.