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Return & Refund Policy

Return Policy

At Jolted Cycles, we are committed to providing the best customer service for all of our customers. Our goal is to make your shopping experience as easygoing as possible and ensure that you are 100% satisfied with your purchase. At Jolted Cycles, we offer a 30-Day Hassle-Free Returns Policy. We will refund your purchase amount minus the original and return shipping charges subject to the conditions below.

  • You must notify us of your intent to return within 30 days of the order date.
  • The item must be returned within 14 days from the notice of the intent to return.
  • All merchandise must be returned in new, unused and sellable condition (that means all manufacturer's packaging, warranty cards, manuals, documentation, instructions, and accessories must be returned as well).
  • Our return policy also applies to cancellations made after an item has been physically shipped and/or refused at the time of delivery.
  • Please note that we do not accept the return of any spare parts or accessories
  • Unless your return is due to an error made on the part of Jolted Cycles, as in you received an incorrect item, you are responsible for the return shipping charges.
  • You must have an RMA (Return Merchandise Authorization) number issued by us when setting up your return and the return address will be provided at the time of issuing RMA.
  • We will require you to provide us with pictures of the item from all sides before it is packaged for shipping. We will also require pictures of the item after it has been packaged for return shipment in the original packaging.
  • All returns will be inspected and we reserve the right to adjust the refund on the return depending upon the condition of the returned product. 
  • Shipping costs are not refundable and the customer is responsible for the cost of the return shipping
  • Jolted Cycles do not accept customer remorse returns.
  • Merchandise must be returned within 30 days of the delivery date.
  • It is important to save all packaging and not destroy boxes in case of a return.

Jolted Cycles reserves the right to refuse a refund if the following conditions have happened:

    • The item that has been returned does not match the original item shipped to the customer.
    • The returned item is missing parts or the original product’s packaging.
    • The item was damaged during the return shipment due to improper or insufficient packaging.
    • The item being returned has been obviously used.
    • The item has been assembled in a way that would impede proper packaging for return shipping.

It is the customer's responsibility to return the merchandise in new resalable condition.

Refunds are only issued after returned items have been received and inspected.

 Exchange Policy

You may exchange any item, except custom items, within 30 days of the ship date. Please note: Exchanges are subject to applicable restocking fees and the return policies mentioned on this page.

 Request a Return Merchandise Authorization Number (RMA)

All items being returned require an RMA( Return Merchandise Authorization Number). Any returns received without an authorization number will be refused.

To request an RMA Number please follow the following instructions:

  • Email us at with your return request.
  • Please provide your order number, which should be located in your order confirmation email
  • The item name of what was purchased.
  • Reason for the return.
  • As many pictures that you can provide us of the item

As long as your reason for return is valid, we will provide you with a Return Merchandise Authorization number. Items returned without an authorized RMA number will be refused and a refund will not be given. Your RMA is valid for 15 business days after it has been issued. Remember, we must receive returns within 30 days of the original ship date.

Items Damaged During Shipment

When your order arrives, please do your due diligence and inspect all the boxes right away. If the packaging appears damaged on the outside, please refuse to accept delivery from the carrier or make sure to note the damage on the proof of delivery slip. If you do accept a damaged shipment, make sure to notify us immediately, as claims for damaged goods must be presented to the carrier within 24 hours of receipt. Jolted Cycles will not be liable or held responsible for visible shipment damage not reported to us within 24 hours of receiving your order.

We will process an insurance claim on your behalf and happily work with you to resolve the issue and refund or replace your order. If the packaging looks undamaged but there are some visible damages inside the packaging (scratches, dents), please let us know within 2 days of receiving your order. After two days, we can no longer accept claims after that point, as we are unable to pass on the claims to the carrier responsible at that point.

Restocking Fees

There is a 20% restocking fee for all returns and exchanges unless the return is due to an error on our part, for example sending you the wrong product.

 Returning Your Items to Jolted Cycles

All returns must be in original and resealable condition, with all original boxes, product manuals, warranty cards, and packing materials. If your return is approved you will receive an email from us with return instructions. 

 We reserve the right to refuse a return on any product that does not meet these requirements:

  • Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
  • We recommend taking a picture of the package and/or the item before shipping.
  • Include a copy of the original Packing Slip (with the reason for return)
  • Write your RMA (Return Merchandise Authorization) number on the outside of the box
  • Send the package to the address provided in the RMA authorization instructions
  • Ship the package.  We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
  • Please provide us the tracking number.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment.

Refund Policy

Your return will be processed as quickly as possible but may take up to 30 days. The time that it takes for a "credit" to appear on your monthly statement varies by the credit card company. Please allow one to two billing cycles for the refund to appear.

When you are issued an RMA number, you should expect to receive your refund within four weeks of giving your package to the return shipper.  However, in many cases, you will receive a refund much more rapidly (1-2 weeks).  This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).


You can cancel your order free of charge up to 24 hours after the order was placed and if the order has not been physically shipped. You can either give us a call at 302- 262-5108 or email us at

All unshipped orders canceled after 24 hours are subject to a 15% order cancellation fee to cover the administrative and personnel fees.