FAQ

We partner with a variety of shipping carriers depending on the size and weight of the item and where you are located. Our largest carrier is UPS and Fedex, but certain larger items need to go through a freight company, which will vary.

After an order is placed on our website, it usually takes around 1 to 2 business days to process your order. Then afterwards, we prepare the item to ship to you. You should receive a tracking code within the following day.

Usually between 3-10 business days depending on which shipping method and product. Please refer to the tracking number to recieve any updates from the carrier.

All of our products have at minimum a 15 day return policy. For more information about our return policy, please refer to our Return and Refund Page.

Yes we do. We partnered with Klarna financing to offer interest free finance. For more information see our Financing Page.

Yes you can. If the item is out of stock or back ordered, the item will have a button that says "Preorder" instead of adding to cart. You an always give us a call to place your preorder also.

Yes! We are available 9am-6pm Monday-Friday EST. You can reach us at 302-262-5108.

Yes, we offer free shipping on all orders except international orders or orders shipped outside the continental 48 USA.

Each bike we sell on our website has a manufacturers warranty. But each manufacturer has a different policy length, and many offer an extended warranty as an option.

At this time we don't offer international shipping directly through the website because each order requires a special shipping price quote. If you live outside the continental USA please call us or write us to get a shipping price quote.